Network Firm News

Wednesday, February 04, 2015

Thompson Hine LLP announced today that it has been recognized for the eighth consecutive year among the top 30 firms nationally for excellent client service in the BTI Client Service 30. The firm placed fifth in the nation for overall client service, marking the firm’s third year in the top 10. The firm scored in the top four nationwide for “Provides Value for the Dollar” and “Commitment to Help.”

Thompson Hine has also been named to the BTI Client Service A-Team, of which the Client Service 30 is a subset, for 14 consecutive years, since the survey’s inception.

“Thompson Hine again is recognized for its superior performance in our 14th annual general counsel surveys. Ranked overall among the top five firms in the country for client service, as well as in the top four firms nationwide for the two areas identified as the most important to clients – providing value and commitment to help – Thompson Hine has appeared on the BTI Client Service A-Team in every year since the inception of the survey,” says BTI President Michael Rynowecer. “Thompson Hine’s longtime focus on client service and continuing focus on aligning to respond to a changing market drives high marks from a client base eager for greater value from their law firms.”

Thompson Hine receives this recognition at a time when clients are seeking significant changes in the way legal services are delivered. The firm, which is heavily invested and committed at its highest levels to innovate its service delivery, has responded by changing its service delivery model through its innovative SmartPaTHSM initiative, adding personnel, software, infrastructure and practice management in areas including process efficiency, legal project management, value-based pricing and flexible staffing.

“Thompson Hine remains committed to providing our clients high value and excellent service. We have been shifting the focus of our service delivery to address our clients’ needs for predictability, efficiency and transparency, which yields greater value and offers better solutions. We continue to invest in innovations to enhance the way we manage our legal services,” said Deborah Z. Read, the firm’s managing partner. “Our priority is refining our model to align our service delivery with our clients’ business goals.”

The BTI Client Service 30 represents the cream of the crop of the BTI Client Service A-Team. BTI’s exclusive research reveals that large and Fortune 1000 clients nominated 337 core law firms for superior client service this year – and a mere 30 distinguish themselves as the absolute best, outperforming their peers by a factor of 6. BTI scores firms based solely on unprompted feedback from over 300 corporate counsel, using a client-driven ranking of the importance and influence of each of 17 client service activities. Law firms in the BTI Client Service 30 have truly differentiated themselves in the eyes of clients.

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