Network Firm News
THOMPSON HINE RECOGNIZED BY CORPORATE COUNSEL AS INNOVATION LEADER FOR SECOND YEAR
Thompson Hine LLP announced today that it has been honored in every category for game-changing innovation in The BTI Brand Elite: Client Perceptions of the Best-Branded Law Firms. The firm was ranked in the top 1% of law firms nationwide in the category “Innovation: Client Service Strategists” – firms making changes to improve the client experience. In addition, the firm was ranked among one of 11 leading firms nationwide in the category “Innovation: Value Leader” – firms making changes in processes to add value, and one of 18 leading firms nationwide in the category “Innovation: Movers & Shakers” – firms delivering new services that others are not.
“Thompson Hine again earns its top spot in Innovation in Client Service,” said Michael B. Rynowecer, president of the BTI Consulting Group. “Corporate counsel report the firm is embracing approaches to improving predictability and cost containment and adding more value. These efforts play directly into corporate counsel goals.”
“We have invested in changing the way we do business to align our service delivery with client needs for efficiency, predictability and adherence to budget. We are pleased to see our commitment to legal project management, value-based billing and process improvement, among other measures, recognized by clients in ranking our firm as an innovator,” said Deborah Z. Read, the firm’s managing partner. “We work hard to exceed our clients’ expectations for service delivery, and we appreciate our recognition as one of the top seven firms in the country for making changes to improve the client experience.”
This is the most recent client service recognition Thompson Hine has received from BTI. The firm was also recognized for excellent client service in The BTI Client Service 30 for the seventh consecutive year, placing eighth in the nation for overall client service and earning particular praise in the categories “Provides Value for the Dollar” and “Commitment to Help.” The firm also scored highly for “Client Focus,” “Anticipates the Client’s Needs,” “Deals with Unexpected Changes,” “Handles Problems,” “Keeps Clients Informed” and “Understands the Client’s Business.” Thompson Hine has also been named to The BTI Client Service A-Team for 12 consecutive years.