Network Firm News

Thursday, December 27, 2012

Thompson Hine LLP announced today that it has been recognized for excellent client service in The BTI Client Service 30 for the sixth consecutive year. The firm placed sixth in the nation for overall client service, earning particular praise for "Providing Value for the Dollar" and "Keeping Clients Informed." The firm scored highly in categories including "Client Focus," "Commitment to Help," "Handles Problems," "Helps Advise on Business Issues" and "Innovative Approach."

"Corporate counsel report Thompson Hine delivering excellent client service 6 years in a row," said BTI President Michael B. Rynowecer. "Thompson Hine is one of a few select firms with strong rankings in all 17 client satisfaction benchmarks, indicating broad strength in client facing aspects of the business."

In addition, Thompson Hine has been named to The BTI Client Service A-Team for 11 consecutive years. According to BTI, "Thompson Hine continues its tradition of world-class customer service" and "draws on a deep commitment to client service, offering clients high-profile, value-added events, ... a high-profile client service pledge and ongoing quest to gain client service feedback to improve performance."

BTI also notes that clients praise Thompson Hine's "industry expertise." BTI observes that clients enjoy working with the firm's lawyers, noting that "they're easygoing from a client-attorney standpoint. They're more of a colleague than an outsider." The firm is also praised for its excellent "responsiveness."

"Thompson Hine is committed to providing our clients excellent service. We are investing in service innovations to enhance the way we manage our legal services to address clients' needs," said Deborah Z. Read, the firm's managing partner. "Our priority is providing the highest level of value to our clients."

The BTI Client Service 30 represents the cream of the crop of The BTI Client Service A-Team. BTI's exclusive research reveals that large Fortune 1000 clients nominated 332 core law firms for superior client service this year - and a mere 30 distinguish themselves as the absolute best, performing four to 15 times better than everyone else. BTI scores firms based solely on clients' unprompted feedback, using a client-driven ranking of the importance and influence of each of 17 client service activities. Law firms in The BTI Client Service 30 have truly differentiated themselves in the eyes of clients.

BTI's analysis draws on candid feedback from more than 240 corporate counsel to determine precisely which law firms top the charts in client service. General counsel and C-level executives define 17 activities they use to select and evaluate outside counsel. BTI asks corporate counsel to delineate, unprompted, the law firm best at each of the 17 activities driving superior client relationships.

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